Sunshine4u.com FAQ

Do you have references?
What do you typically charge for a website?
What domain name should I use?
I'm concerned about getting the telephone & email run-around. Will I have direct contact?
How will I be found on the Internet?
What kind of support / assistance will I get?
What kind of hosting? What is the Meg size?
How do you charge? Rates?
How long does the process take and what does it entail?
What is your payment structure/requirement?
How will I view proofs / design?
Will I be able to maintain my website?
Will I own the site?
What tools do you use to develop websites?
Who do I contact with problems?
What forms of payment do you accept?
Do you have brochures or any additional information?
Do you provide e-commerce?
What do we need to begin an e-commerce site?
What kind of databases do you work with?
Shockwave? ASP pages?
What is Java?
What multimedia do you offer?
Difference between Netscape and Internet Explorer.
Can you secure a webpage on my website?
Do you provide hit providers and stats? How can you measure my hits?
How much traffic can my website handle?
How much bandwidth do I need?

Do you have references? back top

Yes we do. Feel free to contact us for our recent references.

What do you typically charge for a website? back top

There is no typical price. We have worked with companies on shoe-string budgets and companies that have pre-determined budgets that fit their financial comfort. Each company, entrepreneur, startup and organization has a different set of needs and we accommodate a wide variety of business types to best represent them on the web. No project is too small or big for us.

All of our projects start with a proposal and we can provide most proposals within 48 hours of request.

What domain name should I use? back top

The first thing to know is that you have a choice of .com, .net, or .org. We recommend going with .com. We suggest that your domain name(s) choices be less than 14 letters in length with no spaces and no symbols. We ask that you provide us with a list of 10 different domain names and we will verify if it is available. Don’t be surprised that the 10 variations of your domain are not available. With over 1,000 domain names being registered daily, unique domain names are scarce. To ensure you get your domain name, call us today.

I'm concerned about getting the telephone and email run around. Will I have direct contact? back top

Our goal is to ensure that your needs are met quickly and with the highest level of professionalism. Waiting on long holds, being switched to different departments, and going through long telephone menu prompts is a big disservice to customers. We respond to all e-mails and voice messages within 24 hours or less - typically within 3 hours. You will always have direct access to us with your assigned Web Director - he/she is your whip!

How will I be found on the Internet? back top

There are many companies and services on the Internet that will promote you on hundreds and even thousands of search engine directories. In general, these services do not register you on the most important search engines (Yahoo, Google, Bing and Ask to name a few). Some site promotion services claim that they register your site with the major search engines. Be very careful. According to Yahoo, Alta Vista, and large search engines alike, they ban any type of automated search engine placement and your site may get excluded or even black listed from the search engine.

All of our customers are hand-registered on all major search engine sites, this way we know you are being listed where you will receive the most exposure. It takes 4 to 6 weeks for search engines to index your site.

What kind of support / assistance will I get? back top

We provide all of our customers with changes and modifications to the completed website within 14 / 30 days. We have several support packages available. Please contact us.

What kind of hosting? What is the Meg size? back top

You have two routes when it comes to hosting. You can use your own host provider or we can host the site for you.

1 Meg = 1,024K or approximately 15 web pages.
Medium size web pictures is approximately 30K.
Typical webpage is about 75K and a multimedia webpage is about 160K.

Most websites are under 20 megabytes. Please see our hosting and ISP services here.

How do you charge? Rates? back top

Every project starts with a proposal. We charge a standard $85/hr for Custom and Re-design projects. $125/hr for marketing, interactive programming and networking consulting.

How long does the process take and what does it entail? back top

We try to keep all projects under two months and most sites are completed and live on the web in just three weeks. For custom and re-design websites we provide a one hour client interview to assess the company Internet goals. We provide all of our clients a private beta testing zone which allows the client to view the website in progress "LIVE" on the internet.

What is your payment structure/requirement? back top

To begin Custom and Re-Design website projects up to $7,500 we require 50% initial payment. Projects over $7,500 we require 30% initial payment. We accept checks, money-orders and Visa/MasterCard*. If you are a client with three invoices paid on time and in good standing, we provide net 30 billing. Final payment is required at finish of project - before website is published onto web.

How will I view proofs / design? back top

We will give you a temporary Internet address, where you can see actual development of your site online. After your review and revisions, we will then publish your site on the web. You get to see your website developed LIVE on the Internet.

Will I be able to maintain my website? back top

Since our customers know how important it is to look their best – online and offline, they come to us for minor updates and revisions. If you have a business that requires daily or weekly changes we recommend our Sun4Connect program that allows you to take full control of your site. Please see our list of services.

Will I own the site? back top

Custom and Re-Design websites; any text or graphics supplied by client are property of client. Any original design layout, graphic elements, text, and programming script are property of Sunshine4u.com.

What tools do you use to develop websites? back top

We use the latest hardware and software on Mac, PC & Unix platforms. Software includes: Expressions, GoLive, InDesign, Photoshop, DreamWeaver, Fireworks, Cold Fusion, FLASH, Illustrator etc.

Who do I contact with problems? back top

What forms of payment do you accept? back top

We accept Visa/MasterCard* and payment by check or money order. If you are a client with three invoices paid on time and in good standing, we provide net 30 billing.

Do you have brochures or any additional information? back top

We rely on our website as our main source of information. We will be happy to send you our service list and monthly newsletter. We can also provide you an executive summary and reference list by request.

As of 2006, our management had decided to take an environmental and just-in-time approach to our printed materials. Since the web industry moves at such high velocities, and many times when changes in service and pricing occurs (weekly/monthly) - the thousands of printed materials suddenly become obsolete are unusable. To curb such waste, lower cost and with strong developments in high-speed premium resolution printers at half the cost - we create all printed materials on request.

Do you provide e-commerce? back top

Yes we do. We provide custom and turn-key solutionss. You must be able to qualify for a merchant account. Online stores start at $40/mo, less design costs.

What do we need to begin an e-commerce site? back top

An idea, merchant account and a product or service to sell.

What kind of databases do you work with? back top

Access, FoxPro, FilemakerPro, Instabase, Oracle, Sybase and SQL.

Flash? Shockwave? ASP pages? back top

Flash and Shockwave are streaming multi-media.

ASP pages are dynamic database driven web pages for large websites.

What is Java? back top

Interactive program language on the web. Anything from animations to calculators can be made from it.

What multimedia do you offer? back top

Flash, Animation GIF, RealAudio, RealVideo, software download. See our studio for more information.

Difference between Netscape and Internet Explorer. back top

Not much. Both of the latest browsers are free and offer very similar features. We recommend having both on your computer.

Can you secure a webpage on my website? back top

If you require a form or webpage to be secured, we provide Secured Socket Layer (SSL) capability. When the user pulls up the secured page or area, a lock symbol will appear ensuring the online user that their information is secure. This is recommended if you are collecting credit card numbers and personal information such as social security numbers.

Do you provide hit providers and stats? How can you measure my hits? back top

Yes we do. You’re provided hit statistics packages. Not only can you track hits, you can track the time, day, how many pages a single visitor sees, what organization they come from and much more. We use tracking software from Webalizer, WebTrends, and InfoMedia Count.

How much traffic can my website handle? back top

Most of the packages we recommend will easily accommodate 1 million hits per month. Keep in mind most successful websites receive approximately 100,000 hits per month.

How much bandwidth do I need? back top

Most recommended hosting packages can deliver from 1 – 10 gigs of data per month. An average website delivers about a third of a gigabyte per month. High volume websites range from 5 to 6 gigs.

*Credit Card payment through PayPal - 3% surcharge. If you are a customer on our net 30, this surcharge is waived.